FAQS

Our most commonly asked questions

General

Do you provide training on how to use the products?

Yes! We include installation, delivery, and training with all major product purchases.


Do you offer financing options?

Yes! We offer flexible financing solutions to help customers purchase our products with ease.

Are your products safe?

Yes, all of our products are clinically tested, backed by scientific research, and meet the highest safety standards.

Where is Prime Platinum based?

We operate in Australia and New Zealand, providing local sales, support, as well as servicing parts of Asia USA and Europe.


Who uses Prime Platinum products?

Our products are used by elite athletes, wellness clinics, sports teams, rehabilitation centers, beauty spas, and private individuals looking for advanced recovery solutions.

What is Prime Platinum?

Prime Platinum is a provider of cutting-edge wellness and recovery equipment, including hyperbaric oxygen therapy chambers, cryotherapy chambers, and photobiomodulation (red light therapy) devices.

General HBOT FAQs

What are the customisation options?

You can choose from different seat styles, colors, and entertainment options.

How does group therapy work inside the chamber?

Each person inside uses an individual oxygen concentrator with a BIBS mask, ensuring personalised oxygen delivery.

Who is the ELITE chamber for?

Ideal for wellness centers, sports teams, and rehabilitation clinics that need group therapy options.

What is the ELITE Hyperbaric Chamber?

It is a multiperson HBOT chamber that allows 2 or 4 people to receive therapy simultaneously.

Is it easy to install at home?

Yes! The PEAK chamber is designed to fit through standard 900 doorways and requires minimal setup.

Does the PEAK chamber have an emergency depressurisation system?

Yes, it features a 90-second rapid depressurisation system for added safety.

How is the PEAK chamber different from APEX?

The PEAK model is more spacious, fully reclinable, and has extra comfort features like an ergonomic mattress and UV-C light disinfection. The Peak model allows you to lie down for some people this is a preferred way of experiencing their HBOT session.

Is the chamber safe for daily use?

Yes, the APEX chamber is medical-grade and designed for daily use.


How does the built-in breathing system (BIBS) work?

The BIBS mask provides pure oxygen flow, removes carbon dioxide, and ensures safe oxygen delivery.

What pressure levels does the APEX chamber support?

It operates between 2.0ATA optional 2.4ATA, delivering more than double the normal atmospheric pressure.

What makes the APEX chamber different?

It is a monoplace chamber (single-user) with panoramic windows for comfort and reduced claustrophobia.

How long does an HBOT session last?

A typical session lasts 60–90 minutes, depending on the treatment protocol.

What are the benefits of HBOT?

Accelerated healing, reduced inflammation, enhanced circulation, boosted immune function, and improved cognitive function.

Who should use HBOT?

HBOT is beneficial for: Athletes for faster recovery People with chronic conditions (fibromyalgia, arthritis, MS, etc.) Post-surgical patients Anti-aging and wellness seekers

What is Hyperbaric Oxygen Therapy (HBOT)?

HBOT is a treatment that increases oxygen absorption by exposing the body to pure oxygen in a pressurised environment. This helps improve recovery, healing, and overall wellness.

How long does an HBOT session last?

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What is Prime Platinum?

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General Cryotherapy FAQs

What is the difference between nitrogen and electric cryotherapy?

Electric cryotherapy (like CRYO:One) is safer, fully automated, and has lower operational costs than nitrogen-based systems.

Who can benefit from cryotherapy?

Athletes, people with chronic pain, and anyone looking for better circulation, skin rejuvenation, and muscle recovery.

How long is a typical session?

Each cryotherapy session lasts 2–3 minutes.

Is cryotherapy safe?

Yes, electric cryotherapy is nitrogen-free, ensuring full-body safety without inhaling harmful vapors. Also without the need of storing dangerous nitrogen on site

How cold do the cryotherapy chambers get?

Prime Platinum cryotherapy chambers reach -85ºC to -110ºC.

What is whole-body cryotherapy?

It is a cold therapy treatment that exposes the body to extremely cold air to promote muscle recovery, reduce inflammation, and enhance circulation.


Red Light Therapy - 
Photobiomodulation (PBM)

Is the Prime Light Pro portable?

Yes, it comes with wheels for repositioning, making it easy to move.

How does red light therapy work for skin health?

It stimulates collagen production, reducing wrinkles, tightening skin, and healing scars faster.

Can I use it at home?

Yes! The Prime Light Pro is designed for both professional and home use.

How often should I use red light therapy?

Daily use is safe, but sessions should be every 48 hours 10-15minutes.

What wavelengths does the Prime Light Pro use?

It operates at 633nm, 660nm, 810nm, 850nm, and 940nm to target deep tissue healing.

What are the main benefits of PBM therapy?

Helps with arthritis, joint pain, nerve regeneration, muscle recovery, sleep improvement, and skin health.

What is Photobiomodulation (PBM)?

PBM uses red and near-infrared light to stimulate cellular repair, reduce inflammation, and boost collagen production.

Red Light Therapy - 
Photobiomodulation (PBM)

Is the Prime Light Pro portable?

Yes, it comes with wheels for repositioning, making it easy to move.

How does red light therapy work for skin health?

It stimulates collagen production, reducing wrinkles, tightening skin, and healing scars faster.

Can I use it at home?

Yes! The Prime Light Pro is designed for both professional and home use.

How often should I use red light therapy?

Daily use is safe, but sessions should be every 48 hours 10-15minutes.

What wavelengths does the Prime Light Pro use?

It operates at 633nm, 660nm, 810nm, 850nm, and 940nm to target deep tissue healing.

What are the main benefits of PBM therapy?

Helps with arthritis, joint pain, nerve regeneration, muscle recovery, sleep improvement, and skin health.

What is Photobiomodulation (PBM)?

PBM uses red and near-infrared light to stimulate cellular repair, reduce inflammation, and boost collagen production.